Are you aware of the marketing funnel? It's called other things: customer journey; buyer awareness; marketing journey; AIDA (awareness, interest, desire, action). This funnel is the point of your marketing efforts - to go from unawareness to advocate. Recently I went through the entire journey as fast as expedited shipping. Let me share.
Perusing social media one day I scrolled across a friend's post that caught my eye, raised my awareness. So I stopped to read what this was about. My friend, who I love & trust, sells essential oil products (❤️ them too). All the words used resonated with me, causing me to become more aware of my lack in life for not having this product!
So I hopped on over to the oil shop and dropped that little beauty in my cart. Once it arrived I got to experience all the things my friend posted about it. And it was everything she mentioned. Then I used it for my daughter's chapped hands, knowing the benefits it had given my skin. And now here I am raving about it to you.
From one little post, I went from not knowing this thing existed to purchasing and sharing my positive experience with others. That's a quick ride on the marketing funnel. Granted, I already trusted the seller, which sped thing up.
As the flow chart above shows, all buyers go through this process. It can be so routine we don't even think about it (coffee, gum, polo shirt). Or more likely it's a drawn out deal. Let me give you one more example this time with the marketing efforts that can happen along the customer journey.
Imagine yourself in a new home, you've settled in and it's mostly decorated but you become aware something is missing. That big white wall stares at you and screams cover me! You have a problem, time to get in the market for wall art. You take out your phone and do a quick search- too many options. Shut down.
But the marketers behind your search want your consideration so they can solve the bare wall problem. You'll start to see digital ads pop up. You know the kind that follow you all over. You might have even visited a site and given your email address in exchange for an article on top 10 trending art motifs - let the email marketing begin! Your inbox is filled with these messages: If you like this, you might like that. Hear these testimonials from real customers. Check out this sale. Your cart is waiting.
You decide to check out a local art dealer, one you heard an ad for on the radio and drive by their well-placed sign several times a week. Wow! they have friendly staff who listened to your vision for your home. They offer some ideas you really like. However, this is a big investment and you want to know you'll love it. Before you walk out the door, they hand you a card listing their website & social handles plus a QR code that will allow you to virtually overlay the artwork in your home.
A little more research now that you're inspired by exactly what you're looking for. Where is the best price, quality? Is customer service is available? All these considerations lead to your decision. Time to purchase. Based on all the information and the feelings you had, you made the choice that gave you the most perceived value. Now your home is complete; you can remember those positive emotions every time you gaze at the now handsomely accessorized wall. And what do you tell guests that visit your home? You advocate for the art seller who made your house a home.
Knowing that every person you prospect and sell to goes on this journey, how do you incorporate useful marketing strategies throughout the process? Consider some questions about your clients:
I utilize a process with my clients to give clarity on getting their messaging to resonate with the right people. With a little research and focused plan, you can have clear & consistent marketing that attracts ideal clients.
I am available for consideration to overwhelmed service providers who are experts at what they do and want to attract high-quality clients. Schedule a discovery call to see if we're a good fit.
No pressure. Tell me your goals for growing your
business and together we'll walk through some fresh
ideas. Your first consultation is at no cost, no obligation.
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